Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below. Diagnosing and resolving customer issues through incident (tickets) and direct cust

include but are no limited to Lead the product Build deep understanding of our customers through the discovery process, translate insights into a product vision and detailed product requirements, prioritize relentlessly, define clear acceptance criteria, prioritize tradeoffs and drive our development teams to deliver quality products. Know the business of your products Lea

The Presales Engineer will manage presales opportunities and implementation of the identified complex projects. This comprises all stages of the projects, starting from scope definition until final close of the project, involved in the entire Network Integration process. The incumbent is responsible for the management of all aspects of technical solution, Customer require

Embedded software development of applications in modern C++11/14/17/20. Develop code, author and refine stories, and execute tests in an Agile embedded development environment. Define software APIs and implementation details Collaborate with team members using Atlassian and G suite tools Understand and contribute to code and scripts needed for test automation Utilize a mu

The Solutions Demonstration Consultant will be responsible for but not limited to the following Conducting software product demonstrations for potential and existing customers Providing technical assistance to sales personnel in performing product demonstrations and in answering existing prospective customer questions Providing technical product advice and demonstration s

We are excited to be growing our team and we're looking for our next Account Executive within the inside sales team. The role of the AE is to qualify inbound & outbound opportunities, generate pipeline, and close business within a defined territory. We are seeking highly motivated and driven sales professionals looking to grow their careers while working as part of a dyna